Terms of service
This document, along with any referenced materials, sets out the terms and conditions ("Terms and Conditions") governing the purchase of products ("Products") available on Nuhouse Brands Ltd trading as Soul Notes website, (http://www.soulnotes.com) (the "Website"). Products featured on the Website may be supplied directly by Nuhouse Brands Ltd.
Please read these Terms and Conditions carefully before placing an order. By purchasing any Products, you agree to these Terms and Conditions. For your records, you may print a copy using the print function in your browser. Please also note that your use of the Website is governed by the Website Terms of Use, which apply regardless of whether or not you make a purchase.
Privacy Policy
We value your privacy. The type of personal data we process depends on how you engage with our services. This data is used to tailor our services, process your orders, respond to your requests, suggest relevant products, manage prize draws or competitions, and carry out administrative tasks. All personal data is handled in compliance with applicable data protection laws. For detailed information, please review our Privacy Policy.
Company Information
The Website is operated by Nuhouse Brands Ltd ("we" or "us"). We are a company registered in England and Wales under company number 15396057. Our registered office address is 58 Meadfield, HA8 8XP.
Formation of the Contract
1. Placing an Order
To place an order, select the items you wish to purchase on the Website and follow the prompts provided. You will have the opportunity to review and amend your order until you confirm payment by clicking the "Proceed to Checkout" button on the "Payment Details" page. After this point, no changes can be made to your order.
2. Acknowledgement of Order
Once your order is submitted, you will receive an email confirming receipt of the order. This email will include your order number and a summary of the item(s) ordered. Please note, however, that this acknowledgement does not signify our acceptance of your order.
3. Dispatch Confirmation
A binding contract between us is only formed once we send you an email confirming that the Product(s) have been dispatched ("Dispatch Confirmation").
4. Partial Dispatch
If your order contains multiple Products that are dispatched at different times, a separate contract is formed for each Product upon dispatch confirmation.
5. Right to Reject Orders
We reserve the right to decline any order for any reason, and we shall not be liable to you or any third party in such cases.
6. Order Processing Limitations
Your order may not be processed if:
- The Product you ordered is out of stock or discontinued.
- There is an issue with the authorisation of your payment method.
Delivery
1. Delivery Options
Products will be delivered based on the delivery method you select during the ordering process. Delivery addresses cannot be changed after an order is placed.
2. Shipping Process
All Products in your order will generally be dispatched together, although some items may arrive in separate packages. Delivery will be made to the address specified at checkout.
3. Bulky Items
Some larger or heavier items may incur an additional delivery fee, which will be detailed during checkout. Please ensure you review these charges before completing your purchase.
Risk and Ownership
1. Responsibility After Delivery
Once delivered, responsibility for the Products passes to you. We are not liable for loss, damage, or destruction after delivery, except in cases where the Products were delivered damaged or defective.
2. Ownership Transfer
Ownership of Products transfers to you upon the later of the following:
- Full payment for the Products.
- Delivery of the Products to your specified address.
Price and Payment
1. Pricing
Product prices are as listed on the Website at the time of your order, except in cases of obvious errors.
2. Inclusions and Exclusions
Prices include UK VAT but exclude delivery costs, which will be added to your total at checkout based on your selected delivery option.
3. Price Changes
Prices may change at any time, but these changes will not affect orders for which you have already received an Order Confirmation.
4. Payment Method
Orders must be paid for in full before they are processed. Payment can be made using major credit or debit cards.
5. Card Authorisation
By using a credit or debit card, you confirm that the card belongs to you. All cardholders are subject to verification and authorisation by the card issuer. If your card issuer declines payment, we are not obligated to accept your order, nor are we responsible for any resulting delays or cancellations.
6. Pricing Errors
If a pricing error is identified after your order is placed, we will contact you to confirm whether you wish to proceed with the corrected price or cancel the order.
Cancellation and Returns
1. Cancellation Before Dispatch
You may contact us at hello@soulnotes.com with your order number up to 1 hour after purchase if you wish to cancel your order for any reason. After 1 hour, we can no longer accept cancellations. If you are in the EU you can click the "EU Right to Withdrawal" link in the footer of the website to cancel up until fulfilment or process a return.
2. Returns
You have 14 days from placing your order to request a return. All perfumes have to be in their original packaging unused and unopened to be eligible.
To start a return, contact us at hello@soulnotes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We cannot accept returns that have been made without contacting us first.
Liability
1. We are responsible for supplying Products in accordance with the terms of your order but accept no liability for losses that are unforeseeable or unrelated to our breach of these Terms and Conditions.
2. These Terms and Conditions do not limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
For further information or assistance, please contact us at hello@soulnotes.com.